Showing posts with label Human factors. Show all posts
Showing posts with label Human factors. Show all posts
Saturday, February 6, 2010
Toaster Oven
I don't like our new toaster oven. All 3 knobs have to be set correctly to make toast.
If you look closely, you'll notice the instructions: "Rotate knob past 10 then set to desired time". WTF!? What if you want to set it for 5 minutes? You have to rotate it past 10 and then back to 5?! The designers of this toaster need to read Kim Vincente's The Human Factor. It was a problem like this that led to the Chernobyl disaster.
So I have to rotate past 10...but wait. What does it say at the bottom en francais? "Tourner le bouton jusqu'a depasser la position 20 puis regler le temps desire"
Which is it? 10 or 20? Does toaster oven treat me different if I'm french?
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